Welcome to our terms and conditions governing your use of our online platform for flower delivery in Gidea Park and the surrounding localities. By placing an order with us, you agree to comply with these terms and conditions, which are designed to ensure a safe, efficient, and transparent service for all our valued customers. These provisions apply to all users based in Gidea Park and neighbouring regions who purchase our flower delivery services via our website.
In these terms, "we", "us", or "our" refers to the operator of the online flower delivery service in Gidea Park. "You" and "your" refers to the customer placing an order through our e-commerce platform. "Order" refers to your request for goods and services, being flowers and their delivery, made via our online website.
Our service facilitates the purchase and delivery of flowers and related products to addresses in Gidea Park and surrounding areas. We aim to ensure that all orders are fulfilled promptly and accurately. All photos and descriptions on our website provide a general idea of the products offered; however, flower varieties and arrangements may vary subject to seasonal availability and supplier constraints.
To place an order for flower delivery in Gidea Park:
Once your order is processed, you will receive an email confirmation. Please check your details and notify us of any discrepancies immediately.
Payment for all orders placed on our online flower delivery platform in Gidea Park is required in advance. We accept a range of secure payment methods, including major credit and debit cards and recognised online payment gateways, as indicated on the checkout page. Your payment will be processed at the time of order placement. No order is deemed accepted or scheduled for delivery until full payment is received. In the event of payment failure or suspected fraud, your order will not be fulfilled, and we reserve the right to cancel the transaction.
All prices displayed on our website are clear and include applicable VAT, unless otherwise stated. We aim to ensure all prices are accurate; however, errors may occur. If an error in pricing is discovered after you have placed your order, we will notify you promptly and give you the option to either confirm the order at the correct price or cancel your order and receive a full refund. We reserve the right to change product prices at any time; however, once an order is placed and payment is accepted, the price will not change for that order.
Our service is focused on providing efficient flower delivery throughout Gidea Park and the surrounding postcodes. While we endeavour to deliver orders on your specified dates and within requested time slots, delivery times may be subject to unforeseen delays, such as adverse weather or high demand. We cannot guarantee delivery at exact times but will aim to notify customers if delays are expected.
It is important that you provide accurate delivery address details. Incorrect or incomplete information may lead to delayed or failed deliveries, for which we cannot accept responsibility. Where delivery to the address is not possible (for instance, recipient unavailable or inaccessible premises), we will endeavour to contact you to arrange alternative solutions; however, additional charges may apply.
If you wish to amend or cancel your order, please contact us as soon as possible. We can usually accommodate changes or cancellations provided we receive notice at least 24 hours before the scheduled delivery date. Once the order has been prepared or dispatched, amendments and cancellations may not be possible or may incur additional fees to cover costs already incurred. In the case of perishable goods such as flowers, cancellations may not be accepted after the items have been assembled or are out for delivery.
Refunds for valid cancellations will be processed using the original payment method within a reasonable timeframe. We reserve the right to refuse cancellation or amendment where provision of services has commenced or materials have been committed specifically for your order.
If for any reason your flower delivery does not arrive as scheduled, please inform us within 24 hours of the expected delivery time. We will investigate the matter promptly. In the rare event that goods are delivered in unsatisfactory condition, please notify us with photographic evidence within 24 hours of receipt so we can assess eligibility for a replacement or refund. Due to the perishable nature of flowers, we are generally unable to accept returns unless goods are faulty or not as described.
While we strive to deliver products as displayed, seasonal variations and supply shortages may require us to substitute certain flowers or foliage. Any substitutions will be of equal or greater value and will match the style and colour scheme of the selected bouquet as closely as possible. Where significant substitutions are necessary, we will attempt to inform you in advance if time permits.
Our liability to you for any losses, damages, or claims arising in connection with your use of our online flower delivery service in Gidea Park is strictly limited to the purchase price of the relevant product. We shall not be responsible for any indirect, consequential, or special losses or damages arising from delays or failures in delivery, except where such loss is reasonably foreseeable as a result of our breach of contract or negligence.
We do not exclude or limit liability for death or personal injury caused by our negligence or for fraud or fraudulent misrepresentation, or for any matter for which it would be unlawful to exclude or attempt to exclude our liability.
We are not liable for any failure to perform or delay in performance of our obligations caused by events beyond our reasonable control, including but not limited to natural disasters, extreme weather, strikes, epidemics, supply chain interruptions, or delivery route disruptions. In such cases, we will inform you as soon as reasonably possible and will work to resume service at the earliest opportunity.
All content, designs, photographs, and materials on our website are the intellectual property of the flower delivery operator or its licensors. Use or reproduction of such materials without our prior written consent is prohibited.
We respect your privacy and comply with leading data protection standards. Your personal information will only be used for processing your order, fulfilling deliveries, and (where you have opted in) communicating offers and updates related to flower delivery in Gidea Park. Your data will not be shared with third parties except as necessary to provide the contracted service or where required by law. More details are available in our Privacy Policy.
By using our online ordering facility, you agree not to use our service for unlawful activities, nor to provide false or misleading information. Abuse or misuse of the website or service may result in cancellation of orders or denial of access to our platform.
We reserve the right to modify these terms and conditions at any time to reflect changes in legal, regulatory, or operational requirements. Updated terms will be published on our website. Continued use of our online flower delivery service after any such updates constitutes your acceptance of the revised terms.
These terms and conditions, and any disputes or claims arising out of or in connection with them, are governed by the laws of England and Wales. Disputes will be subject to the exclusive jurisdiction of the courts of England and Wales. This provision applies to all transactions made through our online flower delivery platform by customers located in Gidea Park and nearby areas.
If any provision of these terms is held to be invalid, illegal, or unenforceable, that provision shall be deemed amended to achieve as nearly as possible the same effect as the original, and the remainder of the terms shall continue in full force and effect.
These terms and conditions constitute the entire agreement between you and us relating to the online sale and delivery of flowers in Gidea Park, superseding all prior agreements or understandings. No oral explanation or information given by any party shall alter the interpretation of these terms unless officially confirmed in writing.
If you have any questions about these terms, or wish to raise a complaint, please use the contact form provided on our website. We aim to resolve all issues promptly and fairly in accordance with statutory UK consumer protection regulations.
These terms and conditions are applicable to all orders made for flower delivery within Gidea Park and the surrounding areas. By submitting an order through our website, you confirm that you have read, understood, and agreed to be bound by them.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Gidea Park, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Gidea Park.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
