At Flower Delivery Gidea Park, customer satisfaction is at the heart of everything we do. As a trusted local florist proudly serving Gidea Park households and businesses, we are committed to delivering only the freshest flowers, every time. We understand that on rare occasions, issues can arise, and our returns and complaints policy is designed to give you peace of mind with your flower order.
Your trust is important to us. Every floral arrangement sent from our local Gidea Park shop is hand-selected for freshness and beauty. We guarantee that your flowers will arrive in optimal condition, full of life and colour. If, for any reason, your flowers do not arrive as fresh as you expect, please read below to learn how we can help set things right.
If your flowers arrive visibly damaged upon delivery, please let us know within 24 hours. Photographic evidence helps us speed up the resolution process, so we recommend taking a photo of the flowers and packaging as soon as possible. We take these situations seriously as we strive to uphold our reputation as the dependable Gidea Park florist everyone can trust.
All flowers dispatched from our Gidea Park shop are guaranteed fresh upon delivery and are carefully conditioned to last at least 5 days with normal home care. If you feel that your flowers have not lasted this minimum period and have followed care instructions, contact us within 5 days of receipt. We value honest feedback and always review every freshness claim with care.
Should your flowers arrive damaged or fail to meet our freshness standard, we offer flexible resolution options. You can choose between a full refund or a complimentary replacement arrangement, delivered at your convenience within Gidea Park. If you received an additional gift or vase, we will discuss the best way to resolve those items, too. Our promise is to ensure you are happy with the outcome of your order.
We aim for every delivery to bring joy, but if you are not completely satisfied, we want to hear from you. Please contact us within 5 days of delivery for any complaints or concerns. Clearly explain the issue and include details of your order, and where possible, photographs. Once received, our customer care team will investigate and respond promptly — we generally resolve most complaints within two working days.
As a local business invested in our community, Flower Delivery Gidea Park always puts our customers first. Whether you’re sending flowers to a friend, family, or colleague, you can rest assured we back our service with a fresh flowers guarantee, and a returns and complaints policy designed for your reassurance. We look forward to bringing you the best of blooms every time, and thank you for choosing your neighbourhood Gidea Park florist.
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